55mwb Privacy Policy – How We Keep Your Personal Data Safe

This Privacy Policy applies to all individuals who interact with 55mwb in any of the following ways:

• Registered players with an active or closed 55mwb account.
• Individuals who have begun but not completed the 55mwb registration process.
• Visitors to the 55mwb website who have not registered but whose browsing activity generates technical data through cookies or analytics tools.
• Former players whose accounts have been closed, for the duration of the data retention period outlined in Section 7 of this policy.

This policy applies specifically to personal data processed in connection with the 55mwb platform as accessed by players in the Philippines. If you are accessing 55mwb from outside the Philippines, additional local laws may apply to the processing of your personal data and you should seek independent advice if needed.

55mwb collects the following categories of personal data from players registered in the Philippines. We collect only what is necessary to provide our services safely and in compliance with applicable regulations.

55mwb does not collect full payment card numbers, CVV/security codes, or GCash/Maya PINs. We are never in a position where we need this information — payment transactions are processed through secure third-party payment gateways and 55mwb only receives a transaction reference and confirmation status.

55mwb collects personal data through several channels, all of which involve your direct interaction with the platform or automated technical processes:

• During registration: When you create a 55mwb account, you directly provide your name, email address, mobile number, date of birth, and preferred payment details.
• During KYC verification: When you submit government-issued identification documents, selfies, or proof of payment account ownership ahead of your first withdrawal.
• During platform use: Your bet history, game activity, deposit and withdrawal records, and login sessions are automatically recorded as part of the platform's normal operation.
• Through support interactions: When you contact 55mwb customer support via live chat or email, the content of those communications is recorded for quality assurance, dispute resolution, and compliance purposes.
• Through cookies and analytics: The 55mwb website uses cookies and similar technologies to collect technical data about your device and browsing behaviour. See Section 6 for full details on cookies.
• Through anti-fraud systems: Automated fraud detection systems may analyse device fingerprints, IP address behaviour, and betting patterns to identify suspicious account activity.

55mwb uses the personal data we collect for specific, clearly defined purposes. We do not process personal data for purposes beyond those listed below without obtaining your consent or being required to do so by law:

• Account management: Creating and maintaining your 55mwb player account, verifying your identity, and enabling secure login and password recovery.
• Providing gaming services: Running the games and betting products you use — including PBA betting, live casino, Tongits, virtual sports, and the VIP Club — and settling your bets and winnings accurately.
• Processing payments: Handling your GCash, Maya, bank transfer, and card deposits and withdrawals securely and accurately.
• Regulatory compliance: Meeting our obligations under applicable gaming, anti-money laundering, and data protection laws, including KYC verification, transaction monitoring, and record-keeping requirements.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, account abuse, bonus exploitation, and other forms of dishonest behaviour that could harm the platform or honest players.
• Responsible gaming: Monitoring player activity to identify patterns that may indicate problematic gambling behaviour and applying the player protection tools described in our Responsible Gaming page.
• Customer support: Responding to your enquiries, resolving disputes, and improving the quality of our support service based on previous interactions.
• Platform improvement: Using aggregated, anonymised analytics data to understand how players use 55mwb and identify areas where the platform can be made faster, more stable, or easier to use.
• Marketing communications: Sending you information about promotions, bonus offers, and new features at 55mwb — but only if you have not opted out of marketing communications. You can update your communication preferences at any time from your account settings.

55mwb shares your personal data only with the categories of third parties listed below, and only to the extent necessary for the stated purpose. We do not sell your data to any party for advertising or marketing purposes.

• Payment processors: GCash (GXI), Maya (Voyager Innovations), BDO, BPI, UnionBank, and card networks process your payment transactions. These providers receive only the payment data necessary to process your specific transaction and are bound by their own security and privacy obligations.
• KYC and identity verification providers: Third-party identity verification services that assist in processing the government-issued documents you submit during KYC verification. These providers are contractually required to handle your documents securely and not to use them for any purpose beyond verifying your identity for 55mwb.
• IT and platform infrastructure providers: Cloud hosting, server management, and cybersecurity providers who maintain the technical infrastructure that runs the 55mwb platform. These providers have access to system-level data only and are bound by strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by applicable Philippine law, 55mwb will disclose player information to regulatory bodies, tax authorities, or law enforcement agencies. This may include disclosures related to anti-money laundering investigations, court orders, or licensing compliance audits.
• Fraud prevention networks: In cases of suspected fraud or account abuse, 55mwb may share relevant data with industry fraud prevention networks to protect the broader gaming community. Only data directly relevant to the suspected fraudulent activity is shared.

The 55mwb website and platform use cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your login session, to protect your account from unauthorised access, and to help us understand how players use the platform so we can improve it.

The main types of cookies used by 55mwb are:

• Essential / Strictly Necessary Cookies: These are required for the platform to function. They manage your login session, remember your language preferences, and protect against cross-site request forgery. These cookies cannot be disabled without affecting your ability to use 55mwb.
• Security Cookies: Used by 55mwb's fraud detection systems to assign a device identifier to your session. This helps us detect if your account is being accessed from an unfamiliar device or location.
• Analytics Cookies: Used to collect anonymised data about how players navigate the 55mwb platform — which pages are visited most often, how long sessions last, and which features are used. This data is aggregated and cannot be used to identify individual players.
• Preference Cookies: Remember settings you have configured on the platform, such as deposit limit preferences and responsible gaming tool settings, so you don't have to re-enter them each session.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your 55mwb account or using the platform's core features.

55mwb retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine laws and regulations. The general retention periods that apply are:

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, as required for anti-money laundering compliance and regulatory record-keeping purposes.
• Transaction and betting records: Financial transaction records and betting history are retained for a minimum of five (5) years following the date of the transaction, as required by applicable financial compliance laws.
• KYC documents: Identity verification documents are retained for a minimum of five (5) years following account closure. Where a KYC investigation has been initiated, documents may be retained for longer pending resolution.
• Support communications: Customer support transcripts and email correspondence are retained for three (3) years from the date of the interaction, or longer if the communication is relevant to an ongoing dispute or investigation.
• Analytics data: Anonymised website and platform analytics data may be retained indefinitely as it cannot be used to identify individual players.

When your data reaches the end of its retention period and there is no longer a legal or compliance reason to retain it, 55mwb will securely delete or permanently anonymise it.

55mwb takes the security of your personal data seriously and has implemented technical and organisational measures appropriate to the nature and sensitivity of the data we hold. Key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 55mwb's servers.
• Encrypted data storage for sensitive personal data including KYC documents and payment details held at rest.
• OTP (one-time password) authentication for withdrawals and security-sensitive account changes, delivered to your registered mobile number.
• Role-based access controls ensuring that only authorised 55mwb staff with a specific operational need can access your personal data.
• Continuous fraud monitoring — automated systems that analyse login behaviour, device fingerprints, and transaction patterns to detect and respond to suspicious activity in real time.
• Regular security audits conducted by independent cybersecurity professionals to identify and remediate vulnerabilities in the 55mwb platform.

Despite these measures, no online platform can guarantee absolute security against all possible threats. You also have a role to play in keeping your account safe — use a strong, unique password for your 55mwb account, never share your login credentials, and contact support immediately if you suspect your account has been compromised.

As a 55mwb player based in the Philippines, you have the following rights with respect to your personal data. These rights are exercisable by contacting 55mwb support at any time:

To exercise any of these rights, email support@55mwb.best from your registered email address with the subject line "Privacy Request – [Your Request Type]." We will respond within 30 days. For complex or multi-part requests, the response period may be extended by an additional 30 days, and we will notify you if this is the case.

55mwb's services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. The platform's registration process includes age declaration and date of birth collection, and 55mwb enforces KYC verification to confirm player identity and age before withdrawals are processed.

If 55mwb discovers or is notified that personal data has been collected from a person under the age of 18, that account will be closed immediately, all balances will be returned to the payment method used for deposits (subject to verification), and all personal data associated with the account will be deleted as soon as regulatory obligations allow.

If you believe a minor may have registered an account at 55mwb, please contact support at support@55mwb.best immediately so we can investigate and take appropriate action.

55mwb may update this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements to how we explain our privacy commitments to players.

When we make material changes to this policy, we will notify registered players by email to their registered address and display a prominent notice on the 55mwb platform at least 7 days before the updated policy takes effect. Minor changes — such as clarifications to existing language that do not alter your rights — may be updated without prior notice, with the "Last Updated" date at the top of this page reflecting the most recent revision.

Continued use of the 55mwb platform after a revised Privacy Policy has taken effect constitutes your acceptance of the updated terms. If you disagree with any material change to this policy, you should stop using the platform and may request account closure without prejudice to your existing balance.

The most current version of this Privacy Policy is always available at 55mwb.best/privacy-policy.

If you have any questions about how 55mwb handles your personal data, or if you wish to exercise any of the privacy rights described in Section 9, please contact us through the following channel:

• Email: support@55mwb.best — include "Privacy Request" in the subject line for faster routing.
• Live Chat: Available 24/7 from within your logged-in 55mwb account for general privacy enquiries.
• Response Time: We aim to respond to all privacy-related requests within 10 business days and no later than 30 days from receipt.

When submitting a data request, please send it from your registered email address so we can verify your identity before processing the request. For requests involving sensitive personal data (such as deletion or portability requests), we may need to ask you to provide additional identity verification before we can proceed.